TERMS AND CONDITIONS
,,These terms and conditions apply to all guests visiting Paradise Hot Springs and for those booking their ticket/package and other services/products at the website http://www.paradisehotspringscr.com and https://www.paradisehotsprings.net .
PRIVACY
To provide you with the features and benefits of online purchases with Paradise Hot Springs, we need to collect information from you through our website. We collect registration information that you provide when you book your package, including your first name and surname, country of residence, gender, date of birth, email address and more. The security and confidentiality of your information are extremely important to us; this information is handle with very high security procedure standards, by our Payment processing Company Paypal and Paradise Hot Springs reservations department.
PAYMENTS
All bookings made through paradisehotspringscr.com or https://www.paradisehotsprings.net require full payment with a credit/debit card at the time of booking. All rates are quoted and presented in US dollars, the prices are per room and do not include IVA (Added Value/Sales TAX Costa Rica). Prices quoted can change without notice. After payment has been made and/or an invoice has been issued, the price is guaranteed against any surcharge, unless a price increase is due to government laws or currency changes.
ONLINE PURCHASES
In order to make a purchase, you must have (1) 18 years or more, and (2) be able to enter into a binding contract with us and that no current law prevents you from doing so. In addition, you must ensure that all reservation information you provide to this website is true, accurate and complete, and you accept that it will be so at all times.
If a reservation is made for less than the real number of guests, the corresponding monetary difference indicated by the reception staff of Paradise Hot Springs will be charged at the time of check in.
When you book your lodging or other products at paradisehotspringscr.com or https://www.paradisehotsprings.net you will receive an e-mail service confirmation.
The identification of the holder can be requested at the entrance with the actual credit card that was used at the time of purchase and a valid photo Identity card.
AMENDING/CHANGING A PURCHASE/BOOKING
If you wish to make any changes to your confirmed booking. To amend a booking, please send us the request via e-mail to info@paradisehotspringscr.com and refer to your original booking confirmation number. Changes or modifications are subject to availability and cancellation policies.
CANCELLING A PURCHASE/BOOKING
All cancellations must be presented to Paradise Hot Springs in written, via e-mail, to the address info@paradisehotspringscr.com. Cancellations must be in a written way (send to info@paradisehotspringscr.com), mailed by the same e-mail address registered in the reservation platform. Prices and refunds are stated in United States Dollars.
Standard Rate: The guest can cancel free of charge until 14 days before arrival. The guest will be charged the total price if they cancel in the 14 days before arrival.
Non Refundable Rate: No refunds are available for rooms under this rate plan.
Paradise Hot Springs, is a Geothermal Resort of limited capacity per day, this to give quality relaxing experiences to our guests; each reservation will generate an immediate blocking of space for a determined date, ensuring the required spaces, blocked by this official platform. (www.paradisehotspringscr.com, https://www.paradisehotsprings.net, 2checkout and Paypal credit card services).
Paradise Hot Springs, reserves the right to change or cancel all bookings and reservations in accordance with operating requirements or circumstances beyond its control, such as equipment malfunction, natural hazards, unfavorable weather or outside conditions, or any other similar events that could result in the temporary closure of Paradise Hot Springs. If the booking is cancelled by Paradise Hot Springs due to any of these reasons, you will be entitled to either a full refund or change your booking to another date and/or departure without having to pay any change fee.
LIABILITY AND INSURANCE
Paradise Hot Springs, disclaims responsibility for any loss, damage, accidents, sickness or changes in schedule caused by weather, strikes or any other irregularity outside the company’s control and for expenses due to any of these reasons. All such losses and expenses are the personal liability of the guest.
We advise all our customers to have valid travel insurance. This insurance should be obtainable in your country of residence and usually covers cancellation fees and, to some extent, accidents that might occur.
In order to make your visit as enjoyable as possible, we also wish to draw your attention to the following:
Guests enter Paradise Hot Springs, on their own responsibility and are responsible for children accompanying them.
No responsibility is assumed by the establishment for any valuables the guests may have with them.
Please be aware that floors, walkways and bridges may be slippery and/or wet in places.
Diving is not allowed.
All guest, women and men must wear proper bathing suits, of polyester or any other fabric designed for water, cotton fabric is not allowed.
Guests may not bring food or drinks for consumption on any place of the property other than the rooms.
We ask our guests to shower without their bathing-suits before entering the geothermal water attractions.
Please take your towel with you when going to the shower room and dry yourself before re-entering the changing rooms in order to keep the floor dry in them.
Please take off your shoes before entering the changing-rooms.
We recommend wearing a shower cap in the pools and/or apply conditioner to the hair after bathing.
In the different attractions, It is recommended that guests take regular breaks/contrast, to cool down body temperature. To help the body keep blood pressure in a healthy parameter, this can be very easy accomplished, by taking the thorax out of the water and waiting five minutes before entering again (contrast with air), or second alternative, is to submerge the thorax in cool spring water of 27°C (81°F), and cool down for 3 minutes.
PROPERTY POLICIES (FOR HOTEL AND ACCOMODATION SERVICES)
GENERAL PROVISIONS
You agree that any claim, action or lawsuit arising out of these terms and conditions and/or the services/products purchased, shall be interpreted and governed in conformity with Costa Rica law. For any legal dispute which may arise, both parties submit to the exclusive jurisdiction and competence of the Judges and Courts of Ciudad Quesada de San Carlos, Alajuela, Costa Rica.
You acknowledge that these terms and conditions can be changed and/or updated without notice.