FREQUENTLY ASKED QUESTIONS ABOUT A VISIT TO THE HOT SPRINGS
Although mornings are warmer than evenings, you will normally have more privacy and quiet time. You can anticipate more visitors around 4pm and less near midday.
2) CAN I USE THE HOT SPRINGS WHEN IT IS RAINING?
Yes. La Fortuna is surrounded by mountains covered with rainforests, and rain is very common during most part of the year. Going to the hot springs while its raining is a beautiful and relaxing experience. While rain is absolutely fine, thunderstorms are not.
3) DO YOU PROVIDE TOWELS AND LOCKERS?
Yes, we ask for a temporary deposit.
FREQUENTLY ASKED QUESTIONS ABOUT ELECTRONIC PAYMENTS
On this page, you will find a question and answer section that will help your users clarify their doubts about electronic payments processed through Placetopay. Remember to include them on your website.
• What is Placetopay?
Placetopay is the electronic payment platform used by Paradise Hot Springs to process online transactions generated in the virtual store with the payment methods enabled for this purpose.
• How can I pay?
In the virtual store of Paradise Hot Springs you can make your payment with the means enabled for this purpose. You, according to the payment options chosen by the business, may pay through Visa and MasterCard credit cards.
• Is it safe to enter my bank details on this website?
To protect your data Paradise Hot Springs delegate to Placetopay the capture of sensitive information. Our payment platform complies with the highest standards required by the international standard PCI DSS for security in credit card transactions. It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; In this way you can feel safe when entering your card information.
During the payment process, the name of the authenticated organization is displayed in the browser, the authority that certifies it, and the address bar turns green. These features are immediately visible and provide assurance and confidence to complete the transaction on Placetopay.
Placetopay also has the constant monitoring of McAfee Secure and the signing of electronic messages with Certicámara.
• Can I make the payment any day and at any time?
Yes, at Paradise Hot Springs you can make your purchases online 7 days a week, 24 hours a day, just one click away.
• Can I change the payment method?
If you have not yet finished your payment, you can go back to the initial step and choose the payment method you prefer. Once the purchase is complete, it is not possible to change the payment method.
COMMERCE ESTABLISHMENT: the previous point applies to the form of payment, but they must mention the return policies that the store has to comply with article 51 of the Consumer Statute Law.
• Does paying electronically have any value to me as a buyer?
No, electronic payments made through Placetopay do not generate additional costs for the buyer.
• What should I do if my transaction did not complete?
In the first instance, check if an email confirming the transaction arrived at the email account registered at the time of payment, if you have not received it, you must contact Paradise Hot Springs to confirm the transaction status.
• What should I do if I did not receive the proof of payment?
For each transaction approved through Placetopay, you will receive a proof of payment with the purchase reference at the email address you provided at checkout.
If you do not receive it, you can contact David Monge E. or the line +506 2479 13 80 or email info@paradisehotspringscr.com, to request the resending of the receipt to the same email address registered at the time to pay.
